Data Recovery Service Options
Following your free phone consultation and comprehensive evaluation including preliminary evaluation report, which lists all your recoverable files, you select from a variety of service methods and service levels.
Request a quote or call (852) 2155 8000 to find out more about the service options below.
Service Methods
DBTRONIX Professional Data Recovery Remote Services (DRRS)
- Data recovery performed remotely through secure modem or internet in as little as one hour
- Fast, convenient and cost effective for situations where hardware is functioning properly
- Kroll Ontrack® is the ONLY provider of this technically advanced, proprietary remote service
- Service provided to every city and country in the world; no need to ship equipment anywhere
DBTRONIX Professional Data Recovery Cleanroom Services (DRCS)
- Data recovery performed in secure DBTRONIX cleanroom labs - designed for opening hard drives and other devices – in as little as 24 hours
- Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noises, grinding, blank screen, etc.)
DBTRONIX Professional Data Recovery On-Site Services (DROS)
- Data recovery performed at your location typically within 24 hours upon arrival of DBTRONIX’s engineer team
- This method is generally for the most complex and sensitive situations
DBTRONIX Professional Data Recovery Custom Solutions
- Data recovery service for your proprietary and/or highly complex systems
- Our R&D team works with your developers or IT staff to create customized recovery tools to extract your lost data
- DBTRONIX is the only data recovery provider that offers custom-designed recovery solutions for proprietary systems
Service Levels
DBTRONIX offers several service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss and reflect typical or average turnaround times.
| Service Level | Step 1 - Evaluation | Step 2 - Recovery |
| Evaluation Report¹
Delivered to You
| Recovered Data²
Delivered to You |
|
| Standard | 24 - 48 hours | 3 - 5 business days |
| Priority | 12 - 24 hours | 2 - 3 business days |
| Weekend | 12 - 24 hours | 2 - 3 days |
| Emergency | 6 - 12 hours | 24 hours |
| On-Site | 12 hours | 24 hours |
¹ Evaluation Report - Engineers analyze your media, determine the condition of the data and provide you with a report showing all recoverable files BEFORE making decisions to proceed with a data recovery service.
² Recovered Data - After your data is recovered, it’s returned on the media of your choice (hard drive, CD, DVD, tape, USB drive).
Interested in our Professional Data Recovery Service?
- Get help now online via web form
- Call (852) 2155 8000 for immediate response (9AM-6PM Mon-Fri, 9AM-1PM Sat, calls received after business hours would receive immediate attention on the next business day)
